Privacy Policy
Last Updated: October 27, 2025
Hey there! We're glad you're taking the time to read this. Look, we know privacy policies can be a total snooze-fest, but we're gonna keep things straight with you. At Krython Spire Verse, we genuinely care about keeping your personal info safe. This isn't just legal mumbo-jumbo - it's our promise to you about how we handle your data when you stay with us or browse our site.
We've been operating our luxury boutique hotel here in Toronto for years now, and trust me, we've learned that transparency is everything. So grab a coffee and let's walk through how we collect, use, and protect your information.
When you book a room or reach out to us, we'll ask for stuff like your name, email, phone number, and payment info. Pretty standard stuff, right? We also keep track of your room preferences - maybe you love that corner suite with the city view, or you can't stand feather pillows. All this helps us make your stay better next time.
Like pretty much every website out there, we automatically collect some technical stuff when you visit our site. We're talking about your IP address, browser type, what pages you clicked on, and how long you stuck around. It's not creepy - it just helps us understand what works and what doesn't on our website.
We also use cookies (more on those later) to remember your preferences and keep you logged in if you've got an account with us.
For everyone's safety, we've got security cameras in our public areas - lobby, hallways, parking garage, that kind of thing. Don't worry, there's nothing in private spaces like guest rooms or bathrooms. The footage is kept secure and we only look at it when there's a security issue or if law enforcement asks us to.
Alright, so what do we actually do with all this information? Here's the honest breakdown:
Processing your bookings, sending you confirmation emails, handling check-in and check-out, and basically making sure you've got a room waiting when you arrive.
Responding to your questions, sending booking confirmations, letting you know about special offers (only if you've said yes to marketing emails), and reaching out if there's something important about your reservation.
Remembering what you like (high floor, extra towels, that gluten-free breakfast option), personalizing our services, and making sure your next visit is even better than the last one.
Complying with laws and regulations (like keeping records for tax purposes), preventing fraud, and protecting the safety and security of our guests and staff.
We take security seriously around here. Your payment info is encrypted using industry-standard SSL technology - that's the same stuff banks use. Our systems are regularly updated and monitored for any suspicious activity.
That said, let's be real - no system is 100% hack-proof. We do everything we can to protect your data, but we can't guarantee absolute security. If you ever notice anything fishy with your account, let us know right away.
We'll keep your information for as long as needed to provide our services and comply with legal requirements. Once you're no longer a guest and we don't need your data anymore, we'll securely delete it. Canadian law requires us to keep some records (like billing info) for up to seven years for tax purposes.
Under Canadian privacy laws (specifically PIPEDA), you've got rights when it comes to your personal information. Here's what you can do:
Request a copy of the personal data we have about you. We'll get that to you within 30 days.
If something's wrong or outdated, you can ask us to fix it. Just reach out and we'll update your info.
Request that we delete your personal data (unless we're legally required to keep it for things like tax records).
Unsubscribe from marketing emails anytime. There's an unsubscribe link at the bottom of every promotional email we send.
Get your data in a format you can use elsewhere. We'll export it for you in a common file format.
Ask us anything about how we handle your data. We're here to help and explain things in plain English.
Filing a Complaint: If you're not happy with how we've handled your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer to work it out directly with you first though!
Our services aren't directed at kids under 18. We don't knowingly collect personal