Meet the People Who Make It Happen
We're not gonna pretend everyone's perfect - but they're damn good at what they do and genuinely care about making your stay memorable.
Sarah Chen
Been in hospitality for 15 years and still gets excited about happy guests. Started as a front desk clerk in Vancouver, worked her way up. Coffee addict, puzzle enthusiast, and the person who somehow remembers everyone's name.
Marcus DuPont
Ask him about literally anything in Toronto and he's got an answer - usually three better options than you even knew existed. Montreal native who fell for Toronto's food scene. Has connections everywhere and loves showing off the city.
Isabella Romano
Trained in Milan, perfected her craft in Toronto. Obsessed with local ingredients and seasonal menus. She'll change dishes on a whim if she finds something amazing at the market. That's just how she rolls, and we love it.
James Whitmore
Former athlete turned wellness guru. Brings serious expertise but keeps things chill and approachable. Believes everyone deserves to feel great, not just gym rats. His massage therapist team is absolutely top-notch.
Priya Kapoor
Makes the impossible happen regularly. Planned a surprise rooftop wedding in 48 hours once - with rain forecasted. It was beautiful, sunny, and perfect. She's got backup plans for her backup plans and somehow stays calm through everything.
Alex Torres
Mixologist extraordinaire who treats every cocktail like art. Used to run a speakeasy downtown before we convinced him to join us. He'll craft you something perfect whether you like sweet, strong, or somewhere in between.
Linda Morrison
Her team makes rooms look like nobody's ever been there, in the best way. She's particular about the details - folding, placement, fresh flowers, everything. Been with us since day one and sets crazy high standards (which we appreciate).
David Park
The problem solver. If something goes sideways (rare, but it happens), David's your guy. Former software engineer who switched careers because he missed working with people. Calm under pressure, genuinely empathetic, and always finds solutions.
Nicole Beaumont
Knows Toronto traffic patterns like the back of her hand. Former race car enthusiast who treats every vehicle with respect. Her team gets you where you need to be on time, every time. Plus they're super friendly first faces you'll see.